Privacy Policy
{{platform_name}} is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, manage, store, and disclose your personal data when you use our platform.
1. What Personal Information We Collect
We may collect information you provide or information generated when you use our platform, including:
- Account details (name, email, profile information)
- Listings and request content you submit
- Messages you exchange on the platform
- Payment and transaction details (processed through trusted third‑party providers; we do not store full card numbers)
- Identity verification information, if needed for payouts or compliance
- Usage data such as pages viewed, device information, and IP address
- Any other information you choose to provide
2. How We Use Your Information
We use your information to:
- Operate and maintain the platform
- Facilitate transactions and secure escrow payments
- Help keep accounts safe through verification and fraud‑prevention procedures
- Provide customer support
- Improve the platform and user experience
- Communicate updates, notifications, or important service‑related messages
- Comply with legal obligations
3. Payment & Financial Information
We do not store full financial details.
Payments are handled securely by external providers such as:
- Stripe
- WooCommerce Payments
These providers manage sensitive data according to their own privacy practices.
4. Sharing Your Information
We do not sell your personal information.
We may share information only when necessary:
- With payment processors to complete transactions
- With service providers who help operate the platform (all under confidentiality obligations)
- When required by law or regulation
- To protect the security, integrity, or lawful operation of the platform
5. Overseas Disclosure
Some service providers (e.g., cloud hosting, email delivery, payments) may store data overseas.
We take reasonable steps to ensure these providers comply with the Australian Privacy Principles.
6. Data Security & Retention
We take reasonable steps to safeguard your data using administrative, organisational, and technical security controls.
Data is kept only for as long as needed to:
- Operate the platform
- Meet legal, tax, or regulatory requirements
- Resolve disputes
After that, data is securely destroyed or anonymised.
7. Cookies & Tracking
We may use cookies and similar technologies to:
- Improve functionality
- Remember preferences
- Analyse performance and usage
You can manage cookie preferences via your browser settings.
8. Access to Your Information & Correction Rights
Under the Privacy Act, you may request access to the personal information we hold about you, or ask us to correct anything inaccurate.
We will take reasonable steps to respond within a practical timeframe.
9. Questions or Concerns About Your Privacy
If you ever have questions about how we handle your personal information, or if something doesn’t seem quite right, we encourage you to get in touch with us directly. We’re always happy to clarify, explain, or assist in any way we can.
Email: privacy@{{platform_domain}}
We’ll review your concern carefully, ask for more details if needed, and aim to respond within 30 days. Our goal is to resolve things quickly, openly, and supportively.
If you still feel you need further assistance after speaking with us, you can contact the Office of the Australian Information Commissioner (OAIC) for general guidance on privacy matters:
Website: https://www.oaic.gov.au
Phone: 1300 363 992
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Continued use of the platform indicates acceptance of the updated version.
11. Contact Us
For any privacy‑related questions or requests:
Email: privacy@{{platform_domain}}