Vendor Earnings & Payouts Policy

This page explains how vendor earnings, commissions, and payouts work on {{platform_name}}. Our goal is to provide clear, transparent information so vendors understand how they get paid.

1. Overview

Vendors receive earnings from completed contracts, service requests, or listing‑based sales. Earnings are calculated after subtracting platform commissions and payment processing fees.

We aim to ensure payouts are fast, reliable, and predictable.

2. Commission Structure

We use a simple, vendor‑friendly commission model:

• 10% platform fee on completed transactions
• 90% payout goes directly to the vendor

No fees apply to:

• Registering an account
• Creating listings
• Sending offers
• Free plan usage

You only pay when you get paid.

3. When Earnings Become Available

Earnings become available for payout when:

1. A contract or request is marked Completed
2. The payment processor confirms the transaction
3. No disputes or chargebacks are active

Processing times may vary depending on your bank or payout provider.

4. Payout Methods

Payouts are issued through your connected payment method (e.g., Stripe or WooCommerce Payments).

You must:

• Complete identity verification (if required)
• Provide accurate banking or payout details
• Ensure your payout method remains active

Incorrect payout information may delay your payments.

5. Payout Schedule

Depending on your setup, payouts may be:

• Manual payout requests
  or
• Automatic payout cycles (e.g., weekly or monthly through Stripe/WooPayments)

The exact schedule is determined by your payment gateway and local regulations.

6. Disputes & Chargebacks

If a client files a dispute or chargeback:

• The associated earnings are temporarily held
• If resolved in the vendor’s favour → earnings are released
• If resolved in the client’s favour → earnings are reversed
• Additional processor fees may apply depending on Stripe’s policies

We encourage vendors to maintain clear documentation and communication to avoid disputes.

7. Refunds

If a refund is issued:

• The associated earnings are reversed
• Any commissions originally collected may also be reversed
• Vendors may be responsible for processor refund fees

Refunds are handled according to {{platform_name}} policies and payment processor terms.

8. Account Holds & Suspensions

Earnings may be paused or withheld temporarily if:

• Fraud or abuse is suspected
• Multiple disputes occur
• Vendor violates Terms of Use
• Tax or identity verification is incomplete

Once resolved, payouts resume normally.

9. Taxes

Vendors are responsible for:

• Reporting income
• Paying applicable taxes
• Complying with local tax laws

{{platform_name}} does not provide tax advice and does not withhold income taxes unless required by law.

10. Featured Boost Purchases

Purchasing Featured visibility does not affect your earnings rate.
Commissions apply only to completed transactions, not visibility upgrades.

11. Updates to Policy

We may update this policy periodically to ensure compliance with payment providers, regulatory requirements, or platform improvements.

Continued use of the platform signifies your acceptance of the latest version of this policy.

12. Support

For payout questions, contact:
payouts@{{platform_domain}}