How Payments Work
{{platform_name}} uses a secure escrow system to protect both clients and vendors. This ensures your payment is only released when work is completed as agreed.
1. Placing Funds in Escrow
When you hire a vendor for a request or custom job:
- You approve the scope, timeline, and price
- Payment is placed securely into escrow
- Funds are held safely and not released immediately
- Vendors begin work only after escrow is funded
This protects you by ensuring payment is not released before work is delivered.
2. During the Job
While the job is in progress:
- Vendors deliver work according to the agreed scope
- Communication remains within the platform
- Any scope changes should be agreed upon before work continues
We recommend keeping all discussions and files on the platform for clarity and protection.
3. Job Completion & Review
Once the vendor marks the job as Completed:
- You will be notified to review the delivered work
- You may:
- Approve the work, or
- Request reasonable revisions (if agreed)
If the work meets the agreed requirements, approve completion.
4. Releasing Payment
When you approve the job:
- Escrow funds are released to the vendor
- The vendor receives payment (minus platform commission)
- The job is officially closed
You only pay when the job is completed and approved.
5. If There’s an Issue
If you believe the work does not meet the agreed scope:
- Communicate clearly with the vendor first
- Request clarification or corrections
- If unresolved, you may raise a dispute before approving release
Escrow protects both parties and allows fair resolution.
6. Important Notes
- Payments are not released automatically without your action
- Approving completion confirms satisfaction with the delivery
- Once released, payments cannot be reversed unless required by law
7. Security & Fair Use
To keep escrow effective:
- Do not make payments outside the platform
- Do not share sensitive credentials unless necessary
- Keep scope and expectations documented