Dispute Resolution Policy
{{platform_name}} provides a structured dispute resolution process to ensure fairness for both clients and vendors.
1. Informal Resolution First
We encourage clients and vendors to:
- Communicate clearly
- Attempt to resolve issues directly
- Document agreements and changes
Most disputes are resolved at this stage.
2. Raising a Dispute
A dispute may be raised if:
- Work does not meet agreed scope
- A vendor fails to deliver
- A client refuses to approve completed work without valid reason
Disputes must be raised before escrow funds are released.
3. Review Process
We may review:
- Messages and agreements
- Listing descriptions or request details
- Delivered work and timelines
- Platform activity logs
Both parties may be asked to provide information.
4. Outcomes
Possible outcomes include:
- Release of funds to vendor
- Partial release (if applicable)
- Full refund to client
- Cancellation of the transaction
Decisions are made to ensure fairness and platform integrity.
5. Finality
Dispute decisions are final once resolved. Abuse of the dispute system may result in account restrictions.