Refund Policy

Refund Policy (Service Listings)

Refund Policy

This policy applies to purchases of vendor service listings made through {{platform_name}}.

1. Eligibility for Refunds

A refund may be considered if:

• The vendor fails to deliver the service
• The delivered work clearly does not match the listing description
• The vendor abandons the order

Refund requests must be submitted before approving completion.

2. Non‑Refundable Situations

Refunds are not available if:

• The work was delivered as described
• The client approved completion
• The dispute is based on personal preference
• The client requested additional work outside the listing scope

3. How to Request a Refund

To request a refund:

1. Contact the vendor to resolve the issue
2. If unresolved, raise a dispute through the platform
3. Provide clear evidence related to the listing scope

We review disputes fairly and objectively.

4. Refund Resolution

If a refund is approved:

• Escrow funds are returned to the client
• Platform and processor fees may be non‑refundable
• Refund timing depends on the payment provider

5. Abuse & Misuse

Repeated refund abuse or bad‑faith disputes may result in account restrictions.